By placing an order, you agree to this Return & Refund Policy.

1. Eligibility for Returns & Refunds

  • Items must be returned within 30 calendar days after delivery.
  • Products must remain unused, unwashed, unaltered and in original packaging with all tags intact.
  • Damages caused by improper use, accident or normal wear and tear are not eligible for return.
  • Customized, personalized and clearance items are non-returnable and non-refundable unless defective.
  • Buyer is responsible for return shipping cost unless the return is caused by our mistake (wrong item, defective product).
All returns must obtain an RMA (Return Merchandise Authorization) number from customer service before sending back. Packages without RMA will be rejected.

2. Processing Time After Receiving Returned Goods

Once we receive and inspect your returned parcel, we will verify the condition of items and approve or reject your refund request within 3–5 business days. You will receive an email notification about the result of inspection.

3. Refund Timeline

After refund approval, we will initiate the refund via Lianlian Global Payment. Refund will arrive in your account within about 7 business days. The actual arrival time may vary due to bank or payment provider processing delays, which is out of our control.

4. Partial Refund & Rejected Return

  • If returned goods are damaged, missing parts or not in resellable condition, we may issue partial refund or reject the return.
  • Shipping fee for original order is non-refundable unless we sent wrong or defective goods.

5. Non-refundable Scenarios

  • Request submitted after 30-day return window.
  • Goods without RMA number returned directly.
  • Goods damaged by buyer after receipt.
  • Customs confiscation, abandoned parcels due to buyer’s failure to clear customs.

6. Notes

We reserve the right to update this policy. Updated version will be published on our website.